Sort It!

Reporting | Collaborating | Improving

Devon does not have enough money or staff to deliver all the local services needed. It makes sense for everyone to use the local government network more effectively to direct funds into local priority problems. Follow these steps to make the system work for you. Step 1: Report it on the correct "Report it" platform. Either DCC or SHDC or parish council. Step 2: Contact your Parish Clerk or attend the next parish council meeting to ensure the Parish Council is aware of the issue you have reported and feedback to Parish Clerk if there is a resolution or continued problems. Step 3: The Parish Council will decide if the problem needs to be discussed as a full Agenda item Step 4: The Parish Council will work with the relevant Councillor from Devon County or South Hams District Council to review the issues, prioritise problems raised and seek the best possible solution with the Officers at DCC/SHDC .

Know your Councils

Save time by knowing which layer of local government is responsible for the service or information you need and communicate with the right person.

Can my MP help?

MPs can offer assistance on matters for which the UK Parliament is responsible, such as benefits, UK-wide tax and national insurance, immigration issues, energy, defence, and data protection. Your MP is Caroline Voaden caroline.voaden.mp@parliament.uk MPs cannot interfere in court decisions and are unlikely to be able to help with private disputes. Some issues are not the direct responsibility of UK Parliament or the UK government. In these instances, you should first contact either your local council or your nearest Citizens Advice Bureau before considering contacting your MP. These are issues such as: council tax housing private problems with neighbours, landlords, employers, family; or companies who have sold you faulty goods decisions made by the courts issues that are the responsibility of your local council such as refuse collections or street repairs.

Citizen's Advice

Citizens Advice are based at Follaton House in Totnes, offering specialist support during the cost of living crisis and can help with domestic energy use issues, benefits, charitable support and debt. Calls to Adviceline are free from mobiles and landlines and you will speak directly to a local advisor. They offer confidential, impartial and independent advice. Citizens Advice are an independent charity and part of the Citizens Advice network. https://southhamscab.org.uk/

How to 'Report it'?

Use the Report It platforms for either DCC or SHDC Or use the land line numbers on the Report It page to call/leave a message to describe your problem. DCC: 0345 155 1004 SHDC: 01803 861234 Your report will be triaged and the relevant monitoring teams will be sent to investigate the problem reported.